Everything you'd like to know before you start.
Can't find your answer? Email hello@welcomly.app or browse the help centre.
Getting started
What is Welcomly?
Welcomly is a digital guest guide (sometimes called a digital welcome book or house manual) for holiday lets. You add your arrival details, Wi-Fi, house instructions and local tips, and guests open it from a link or QR code.
Who is it for?
Independent holiday let owners and small portfolios: cottages, caravans and lodges, Airbnbs, glamping and serviced apartments.
How long does it take to set up?
Most owners can build a useful guide in an afternoon. Start with the essentials and add more as you go; your draft saves automatically.
Do I need any technical skills?
No. If you can fill in a form and upload a photo, you can build a Welcomly guide.
For your guests
Do guests need to download an app?
No. The guide opens in any phone, tablet or laptop browser. There's nothing to install and no account to create.
How do guests get the guide?
Share your link in booking confirmations, platform messages, email or WhatsApp, and display the QR code in the property.
Can guests see my door codes before they arrive?
Only if you want them to. Put access cards behind a guest PIN and share the PIN when you are ready.
Will my guide appear in Google?
Guides are kept out of search engines by default. You can choose to allow indexing if you want your guide to be found.
Pricing and billing
How much does Welcomly cost?
Building and previewing are free. Each published guide gets 30 days free, then costs £4.99 a month. See pricing.
Can I cancel anytime?
Yes. There's no contract. Cancel any guide's subscription from Billing in your account.
Is there a fee on direct bookings?
No. Welcomly never takes a commission on bookings you take directly.
Booking platforms
Does it work with Airbnb, Booking.com and Vrbo?
Yes. Your guide is a simple link that works however your guests booked.
Is the Book again direct button allowed on every platform?
Platforms set their own rules about off-platform contact and bookings, and Airbnb restricts encouraging guests to book outside Airbnb. You can switch the button off for any guide or choose where it points, so you can stay within each platform's rules.
Give your next guests a better welcome, and a reason to come back.
Build your guide free today. Publish when you're ready, with your first 30 days on us.
- Free to build
- 30 days free when you publish
- Cancel anytime
