Letting a static caravan or lodge privately means you are the reception desk, the instruction manual and the local guide all at once. A good welcome pack answers guests’ questions before they ring you, keeps them on the right side of the park’s rules, and makes your caravan feel like the one they want to book again. Here is what to include.
In this guide
Before they arrive
- The park’s full address, postcode and a map link to the right entrance
- Your pitch or plot number, with a photo of the caravan from the road
- Check-in time, and what to do if they arrive outside reception hours
- Where to park, and whether a second car is allowed
- What to bring: bedding and towels if not provided, and anything the park requires
Arrival and passes
- Where to collect keys: a key safe, reception or a neighbour
- Passes, wristbands or car stickers the park requires, and where to collect them
- Whether guests need to register at reception, and what ID to bring
- How to get into the caravan if the door sticks (every caravan has one quirk)
Park rules
Parks have their own rules for holiday-home owners and their guests. Summarise the ones that matter most and link to the park’s full rules.
- Speed limits and parking on the plot
- Quiet hours
- Pets, and where dogs must be on a lead
- Visitors and guest numbers
- Barbecues, fires and smoking
- Use of club facilities by renting guests
Check your park’s letting rules first. Some parks only allow letting through their own scheme or restrict private subletting. Make sure your arrangement is allowed before you advertise.
Gas, heating and hot water
This is where most “help!” phone calls come from. Explain step by step, with a photo of each switch.
- How to turn the gas on at the bottle or meter, and how to change a bottle if guests might need to
- Turning on the heating and setting the thermostat
- Hot water: whether there is a timer, and how long it takes to heat
- What to do if there is a gas smell: turn off at the supply, open windows, leave and call the emergency number
Around the caravan
- Wi-Fi network and password, or how to use the park’s Wi-Fi
- TV and streaming
- Oven, hob, microwave and fridge quirks
- Where the fuse box and water stopcock are
- Bins and recycling, and the nearest bin store on the park
- Decking, outdoor furniture and barbecue rules
Park facilities and the local area
- Pool, clubhouse, shop and launderette opening times, with links to the park’s pages
- Entertainment and whether passes are included
- The nearest supermarket, pharmacy and petrol station
- Your favourite beach, walk and place to eat, with a line on why you like it
Departure checklist
- Checkout time and where to leave keys and passes
- Bins out, dishes done, windows closed and heating off
- Meter readings, if you ask for them
- A gentle review prompt and how to book again with you directly, where your arrangement allows
Contacts and emergencies
- Your phone number and the best times to call
- The park office and the out-of-hours number
- 999 for emergencies, plus the park address and pitch number
- Nearest A&E and minor injuries unit
Paper pack or digital guide?
A printed folder in the caravan is a good backup, but it only helps once guests are inside, and it goes out of date when anything changes. A digital guide can be sent before arrival, opened from a QR code on the worktop, and updated in seconds from your phone. Many owners use both: a short printed card with the essentials and a QR code, and the full guide online. See how it works in our guide to guest guides for caravans and lodges, and make a printable Wi-Fi card with our free Wi-Fi QR code generator.
Put this into practice in minutes.
Free to build. 30 days free when you publish. £4.99 a month after that.
