Help Centre
Troubleshoot common Welcomly problems
Check guide status, links, saved changes and guest PINs before contacting support.
Update your Welcomly account details
Keep your account contact details current and check which information guests see in each guide.
Payments, subscriptions and billing help
Find the right guide subscription, review billing details and know what to include in a support enquiry.
Understand Welcomly pricing and activation
See the difference between building a free draft, publishing a guide and paying for a live subscription.
Where to put your guest-guide QR code
Choose a visible, useful spot for your QR display and explain what guests will find when they scan.
Use your Welcomly QR code
Download your guide’s QR code, test it and place it where guests can find it.
Share your guide with guests
Send the link before arrival and make it easy to reopen the guide at your property.
Publish your Welcomly guide
Move from a saved draft to a live guest guide, then check the link and QR code before sharing.
Add checkout, review and book-again details
Make the last morning straightforward, then give guests a clear way to leave feedback or find you again.
Write useful house rules and appliance instructions
Turn long manuals and lists of rules into clear, practical information guests can use.